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RadioPro Dispatch Installation and Configuration Guide
48
PossibleCause
Audio record device such as microphone or headset is not configured and listed in the
Audio Presets of the Options
menu.
CorrectiveAction
From the
Edit mode, configure Audio Presets for microphone or headset.
PossibleCause
IP Gateway is not connected to Control Station Radio.
CorrectiveAction
Ensure that radio is connected to IP Gateway’s DE-9 connector.
PossibleCause
MOTOTRBO Control Station radio is not configured for “Rear PC and Audio”.
CorrectiveAction
Ensure that Control Station CPS setting for
Cable Type in the “Accessories” folder is set forRear PC and
Audio”.
PossibleCause
MOTOTRBO Control Station radio has Analog Mic AGC or Digital Mic AGC enabled.
CorrectiveAction
Ensure that Control Station CPS setting for “microphone” section in the “General” folder does not have
Analog
Mic AGC or Digital Mic AGC enabled. Also verify that Analog Rear Mic Gain and Digital Rear Mic Gain are
set to greater than +5db.
PossibleCause
Control Station Radio firmware is incorrect.
CorrectiveAction
Verify that radio has the minimum firmware listed in RadioPro IP Gateway Installation Guide.
Go-Ahead and Channel-Busy Tones cannot be heard at the Dispatch PC
PossibleCause
Desk speakers are not turned on or the volume level is set too low.
CorrectiveAction
Turn on desk speakers and set volume level to 50%.
PossibleCause
Audio playback device such as speakers or headset is not configured and listed in the
Audio Presets of the Options
menu.
CorrectiveAction
From the
Edit mode, configure Audio Presets for speakers or headset.
PossibleCause
Volume setting for Alert Sounds is set too low.
CorrectiveAction
While in Edit mode, from the
Options menu, choose Audio Presets, click
Config, select the Levels tab in the Audio Configuration window, adjust the
volume level of Alert Sounds, and then click the Save button.
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