CTI Products RadioPro Betriebsanweisung PDF herunterladen (Seite 49)

RadioPro Dispatch Installation and Configuration Guide

Voice Playback from Recent History tab cannot be heard

PossibleCause

Voice files are not being recorded to the database.

CorrectiveAction

Ensure that History Logging is enabled. This feature can be found when in the Edit mode by clicking

Dispatch

Settings under the Options menu, then choosing the History Logging folder.

PossibleCause

Desk speakers are not turned on or the volume level is set too low.

CorrectiveAction

Turn on desk speakers and set volume level to 50%.

PossibleCause

Audio playback device such as speakers or headset is not configured and listed in the

Audio Presets of the Options

menu.

CorrectiveAction

From the Edit mode, configure

Audio Presets for speakers or headset.

Manage Devices Window

Times reported by IP Gateways are not synchronized

PossibleCause

A time server has not been configured correctly.

CorrectiveAction

See Install Time Server on Page 10 of this document.

PTT Devices

USB PTT Device does not activate the on-screen PTT button

PossibleCause

PTT device is not connected to the Dispatch client PC.

CorrectiveAction

Ensure that PTT device is connected to Dispatch client PC.

PossibleCause

Dispatch client is not configured for PTT device.

CorrectiveAction

Configuration for USB PTT devices can be found when in the Edit mode by clicking

Dispatch Settings under

the

Options menu, then choosing the USB Devices folder.

PossibleCause

If PPT device is Buddy DesktopMic 7G microphone, device may be configured incorrectly.

CorrectiveAction

Use MyBuddyMic utility to reconfigure the microphone using the following steps:

1. Download the MyBuddySetup installer from:

http://ctiproducts.com/SoftwareDownloads/TurboVUi/MyBuddyMicSetup_2301292_110808.exe

2. Use Technical Note TN204 TurboVUi Dispatch - Configuring a Buddy DesktopMic 7G.pdf to reconfigure

the Buddy microphone.

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